Conditions of Sales
The following terms and conditions and any other related rules that are adopted by Veniroe Inc. and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Veniroe, Inc., a corporation organized and existing under the laws of California and having its corporate headquarters at 303 Broadway, Suite 103, Laguna Beach, CA, 92651 U.S.A. (“Veniroe”, or referred to herein as “us”, “our” or “we”). Please be advised Veniroe may modify the Conditions of Sale from time to time, at its sole discretion.
2. Product Availability; Quantity
All orders are subject to availability and acceptance by Veniroe. Veniroe reserves the right to change the assortment of items offered, and may limit from time to time the quantity of Veniroe products that may be ordered by a Customer in a single buying session, without prior notice. Veniroe further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. You may contact us and a Veniroe Ambassador will provide you with further information as to product availability and assist you with your purchase.
Veniroe reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Veniroe may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Veniroe suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale.
4. Prices and Tax
All prices are in U.S. Dollars. Veniroe reserves the right to modify prices at any time without prior notice. Applicable taxes will be reflected on your invoice before you are asked to confirm and place your order and will also be reflected in the Sales Receipt.
5. Payment by Credit Card
Veniroe accepts the following credit cards: Visa, MasterCard, and American Express. All credit/ debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Veniroe, you will need to contact your card issuer directly to solve this problem, and Veniroe will not be liable for any delay or non-delivery.
In order to process your order, we may perform security checks on your credit card. By submitting an offer to purchase Veniroe products, you expressly authorize Veniroe to perform such security checks, where Veniroe deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain a credit card authorization and to authorize individual purchase transactions.
Veniroe takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Veniroe is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Any such transactions will be declined.
6. Proof of Agreement
The Confirmation of Order will be proof of a binding agreement between you and Veniroe.
7. Return Policy
In order to ensure your total satisfaction, a Customer or a recipient of a gift of Veniroe products (a “Gift Recipient”) may return Veniroe products in accordance with the return and exchange policy set forth below. Returns of Veniroe products that are not in compliance with the conditions and timeframes set forth below may be rejected by Veniroe and will be sent back to the Customer or Gift Recipient, as the case may be.
7.1. Return Period
Veniroe allows the Customer or Gift Recipient to return Veniroe products purchased within thirty (30) days following receipt of the product, but subject to the further terms and conditions set forth below.
7.2. Return Process
Products that have been purchased may be physically returned to the Veniroe store at the following address: Veniroe Inc., 303 Broadway, Suite 103, Laguna Beach, CA 92651. Upon receiving a return, Veniroe will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.
7.3. Conditions to Return a Product
Veniroe products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original box, including all accessories and documents. Veniroe will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
Engraved or embossed products cannot be returned to Veniroe for exchange or refund. Special order, personalized and made-to-order products cannot be returned to Veniroe for exchange or refund.
All returns will be subject to strict Quality Control (QC) by Veniroe to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Veniroe will refuse the return, and the products will be returned o the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Veniroe will proceed with the applicable refund or exchange.
7.4. Refunds and Merchandise Credit
Should a product be returned to Veniroe store by the Customer or the Gift Recipient, only a Customer will be entitled to receive a refund. In no event will a Gift Recipient be entitled to receive a refund.
If a Customer’s return complies with the return policy, Veniroe will use reasonable efforts to credit the refund to the Customer’s appropriate account no later than fourteen (14) days after receipt of the returned item.
7.5. Defective products
Veniroe is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic. If nevertheless a product seems to be damaged, you may return it to Veniroe in accordance with the return policy. Upon receipt, Veniroe may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.
If your product is declared as defective by Veniroe, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable: i) Veniroe may provide you with same product in the exact same size, subject to availability, ii) Veniroe may propose an exchange for another Veniroe creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or Only you, as the Customer, may request a refund of the full price of your initial purchase.
8. Repairs For any repair inquiries, please contact us.
9. Warranties / Limitation of Liability
WHILE VENIROE WILL USE REASONABLE ENDEAVOURS TO VERIFY THE ACCURACY OF ANY PRODUCT INFORMATION IT MAKES NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE ACCURACY, RELIABILTY AND COMPLETENESS OF SUCH INFORMATION. VENIROE DOES NOT CONFIRM THE PRICE OF A VENIROE PRODUCT UNTIL A CONFIRMATION OF ORDER HAS BEEN ISSUED BY VENIROE. INDICATING THE EXISTENCE OF A BINDING SALES CONTRACT.
WHILE EVERY EFFORT WILL BE MADE TO ENSURE THAT THE DESCRIPTIONS, PHOTOGRAPHS OR GRAPHICAL REPRESENTATIONS OF THE VENIROE PRODUCTS ARE AS ACCURATE AS POSSIBLE, VENIROE DOES NOT WARRANT THAT SUCH MATERIALS OR OTHER CONTENT ARE ERROR-FREE, WHETHER AS A RESULT OF INACCURACY, OMISSION, OBSOLESCENCE OR OTHERWISE. ACCORDINGLY, THE CUSTOMER’S SOLE REMEDY IN THE EVENT OF ANY SUCH ERROR IS TO RETURN THE PRODUCT AS SET FORTH IN OUR RETURN POLICY.
In general, all trademarks, logos and service marks (collectively the "Trademarks") are registered, unregistered or otherwise protected Veniroe trademarks or are licensed for use by Veniroe by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Misuse of any trademark is strictly prohibited.
11. Entire Agreement
The Conditions of Sale (as amended from time to time) constitute the entire agreement between you and Veniroe regarding your purchase of Veniroe products and supersede any prior Conditions of Sale or any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Veniroe in relation to such matters. No oral representation or agreement given by any party shall alter the interpretation of the Conditions of Sale. You confirm that, in agreeing to accept the Conditions of Sale, you have not relied on any representation save insofar as the same has expressly been made a representation in the Conditions of Sale and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions of Sale save that your agreement contained in this Section shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Conditions of Sale.
12. No Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
13. Governing Law; Arbitration of Claims
The Conditions of Sale shall be governed by and construed in accordance with the laws of the State of California, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination thereof or any Veniroe product purchased will be resolved by binding arbitration, rather than in court, except that a Customer or Gift Recipient may assert claims in small claims court if such claims qualify. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights under this contract. The arbitration will be conducted in Los Angeles, CA, by the American Arbitration Association (“AAA”) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules.